Delivery

We guarantee the following:

• Business deliveries will be made prior to 530pm or later if stipulated by the sender.
• Residential deliveries will be made before 7pm.
• Specific time windows are generally not available. However, at the discretion of the Manager or Owner, they may at times be possible. Please note, for specific windows of time, the delivery fee may be increased in order to accommodate such a request. This will be agreed upon by the Business Manager or Owner.

In the following instances:

• If a recipient is unable to receive their item in person, it may be left securely at a location agreed upon by the customer and staff member executing the order. We do not take responsibility for items that are left as per instruction, and they are damaged or stolen. To avoid such occurrences, we request a phone number for the recipient so that we may liaise directly with them to ensure they are aware we are attempting delivery.
• In the event that we are unable to complete a delivery due to incorrect address or the recipient is unavailable to accept the delivery (they are either away or in a hospital ward that does not accept deliveries such as Intensive Care), the following action will be taken:

1. Flowers of Adelaide will contact the sender of the delivery to make them aware of the problem, and attempt to re-deliver the item(s) one more time. If unsuccessful, the sender will be charged an additional delivery fee on the third attempt.
2. If a delivery is not able to be executed three days after (this includes the original delivery date), we will be happy to create a fresh, new arrangement at 50% of the original arrangement price.